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If you want to order a book (or something else), don't buy it from Amazon. Amazon harms its customers, as well as workers, the national treasury, and many others that it affects.
Here's a good (though long) overview of why Amazon's overall activity is harmful to society overall.
This page lists alternatives to Amazon for buying various kinds of products. Some of these sites may share some of Amazon's unethical practices. I am pretty sure that any site selling MP3 files on the internet imposes an EULA — an inexcusable wrong. Streaming sites, too. And all of them identify the purchaser. It is better to buy from a store, and pay cash. Or else get a copy through sharing.
For a book, order it directly from the publisher or through a local book store. If you want to use a URL to refer to a book, please don't use an Amazon page.
Here are specific reasons — plenty of them.
Limiting the Use of Cash
Restricting and Shafting Customers
Exploiting workers mercilessly
Shafting others in the publishing world
Amazon has so much power over the US retail economy that it imposes its power over all participants.
If it is going to be a monopoly, it should be regulated like other monopolies. Or perhaps more.
Amazon has so much market share that its sheer size distorts the market.
We should not allow a company to have a share over around 10% of any market. If in a certain field a single dominant company is beneficial for society, that means it is a natural monopoly, and should be served by a regulated utility.
Amazon offered a "30-day free trial", and started paid subscriptions automatically at the end of it.
This is clearly an attempt to trick customers — wrong in all cases no matter how many companies do it.
Amazon's persistent blindness to certain fraudulent sales schemes makes it easy for fraudsters to invalidate Amazon's guarantee to purchasers.
Amazon closes the accounts of customers that send back a substantial fraction of products they buy. It has the additional effect of stealing any credit balance.
Amazon appears to have cooperated with the US government to intercept a Thinkpad keyboard purchased by a Tor developer. To install a spy device, presumably.
Amazon delays order processing for customers that have not paid a subscription fee for "prime" delivery.
Amazon's new grocery stores do not accept cash. They impose the same surveillance as ordering online from Amazon.
In addition, success of this would mean the loss of thousands of jobs.
Amazon's on-line music "sales" have some of the same problems as the ebooks: users are required to identify themselves and sign a contract that denies them the freedoms they would have with a CD.
The Amazon Swindle has a back door that can erase books. We found out about this when Amazon remotely erased thousands of copies of 1984. In response to criticism, Amazon promised it would never do this again unless ordered to by the state, which I find not very comforting.
Amazon did not keep that promise. In 2012 it wiped a user's Kindle and deleted her account, then offered her kafkaesque "explanations".
The Swindle has a universal back door through which that Amazon can forcibly change the software. This is called "auto-update". It puts the user helplessly at Amazon's mercy.
Amazon's book recommendations are not based honestly on algorithms that try to figure out what users might like. Publishers pay to have their books promoted this way.
Amazon rents textbooks to students with a requirement not to take them across state lines.
Amazon turns servile US public libraries into retail agents. Users have to register with Amazon and give their own email addresses. Then they get mail like this.
Subject: Your digital library loan expires soon Date: Sat, 13 Sep 2014 ... From: firstname.lastname@example.org To: LIBRARY-USER'S-EMAIL-ADDRESS Your digital library loan will expire in 3 days Hello LIBRARY-USER'S-NAME Your digital library book will expire in 3 days. If you purchase /BOOK/ from the Kindle Store or borrow it again from your local library, all of your notes and highlights will be preserved. BOOK (Author) AUTHOR <http://www.amazon.com/gp/product/PAGE>
Amazon "sold" someone Disney Christmas videos (via remote access, not a local copy); subsequently Amazon, at Disney's command, cut off access for Christmas. This demonstrates why we should not trust remote hosting for copies of published works. Insist on having your own copy which is yours.
Amazon's service, that offers you an MP3 for CDs you bought there, respects your rights less than ripping the CDs yourself.
Amazon's complex financial arrangements bypass UK credit card consumer protection.
Amazon closes customers' accounts, which implies confiscating their money, if they return too many defective products.
The company refuses even to discuss why.
Amazon threatens to cut off customers if they return things more than occasionally. Amazon's customers nominally have the right to return merchandise — unless they exercise that right.
The strange irony of the article is that it is totally defeatist. It shows why we need to defeat Amazon, but assumes that that is impossible. It shows becoming dependent on Amazon is dangerous and then refuses to believe people could ever refuse.
You can't win by being defeatist. You can win by telling Amazon to drop dead.
I have never bought anything from Amazon. And I never will. Amazon knows my name because a friend, believing this was helpful, decided to get something for me and told Amazon to send it to my address, an act which made me feel violated. I hope nothing like that will ever happen again.
Amazon has joined with the MPAA to campaign for repression of sharing on the net.
Amazon cut off service to Wikileaks, claiming that whistleblowing violates its terms of service. It had no need to go to court to prove this, because if you rent a server from Amazon, you have no enforcible legal right to use it.
Amazon stopped distribution of an ebook that exposed how ebook bestseller lists can be manipulated (and are therefore meaningless).
The Amazon Echo seems to have a universal back door, which means that Amazon could convert it into full-time listening device at any time.
Since Amazon requires customers to identify themselves, it knows what each one has bought. That in itself is unacceptable, especially for books. I pay for books with cash only, and do not identify myself to any bookseller that takes note of which books I bought.
The Kindle Swindle informs Amazon when the user reads books that didn't come from Amazon. It also tells Amazon which pages each user reads.
The Amazon "Smart" TV is watching and listening all the time.
Emo Phillips once made this joke: The other day a woman came up to me and said, "Didn't I see you on television?" I said, "I don't know. You can't see out the other way." Evidently Amazon has made that joke obsolete.
The Amazon Echo Dot is designed to accustom children to surveillance-based marketing from a young age.
Amazon is in such a position of surveillance that it can exert substantial control over people's activities.
This is dangerous, and we should not allow Amazon to continue to track people as it does.
Amazon and Google want "smart" gadgets to report all activity to them.
In other words, if you have a "smart" (read "spy") lightbulb with that proposed feature, and tell an Amazon or Google listening device about it, thenceforth any time you switched it on or off no matter how, it would send a report to Amazon or Google.
Even today, the only way to make "smart" products safe is to ensure they cannot connect to anyone else's systems.
Amazon keeps Alexa recordings and transcripts indefinitely.
Is Amazon paying them? Threatening them?
The workers don't have breaks even enough to go to the toilet.
Amazon Workers Sleep in Tents Near Firm's Scottish Depot to Avoid Travel Costs.
Amazon works its warehouse staff to the point of sickness and even death.
When workers at Amazon are injured, Amazon shafts them.
Workers in an Amazon warehouse and shipping center walk all day under the orders of a computer, and are forbidden even to speak to each other.
A stress expert, looking at an undercover report about an Amazon warehouse, says these conditions make physical and mental illness more likely.
Working for Amazon makes staff physically and mentally ill.
Amazon pressures its "self-employed" delivery drivers to drive without seat belts; they aren't given time to go to the toilet so they have to piss and defacate in the car.
This is perhaps not as bad for the individual as being unemployed, which is what they will become when Amazon gets driverless delivery vans. But that does not make it acceptable.
Amazon pays Mechanical Turk workers as little as 2 dollars an hour, making the excuse that they are "independent contractors".
More on the horrible treatment of its workers.
When James Bloodworth investigated the Amazon warehouse by working in it, he found that no workers lasted the 9 months required to become regular employees.
It's not enough for the workers to do their jobs; they are also required to spout the ideology of devotion to the company.
As of 2018, 1/3 of Amazon employees in Arizona get food stamps, their pay is so low. In some other states, it's only 1/9 that get food stamps.
Amazon's office workers are better paid but they have to work 80 hours a week. That's even more time than I spend volunteering!
Only a union could stop Amazon's persistent mistreatment of its workers.
US Postal Service workers deliver lots of packages for Amazon, especially on Sundays. You can imagine how they are mistreated: some "part time" workers have to go weeks without a day off. The speedup is so intense that following the official safety procedures is not feasible.
Amazon squeezes small publishers. For instance, Amazon cut off Swindle sales for an independent book distributor in order to press for bigger discounts. (The article ends by promoting ebooks for another platform, the Shnook from Barnes and Noble. While that company is not as nasty to small publishers, its ebooks do violate your freedom in most of the same ways.)
Amazon appears to treat self-published authors well, but it can unilaterally cut the price of their books. And when it does, the authors are the ones who lose.
Amazon is lowering the pay for short self-published works by changing to pay per page read (sometimes as low as $0.006 per page).
Amazon is bad for books and writing.
Amazon is demonstrating its dangerous power by punishing one publisher with all sorts of unofficial discouragements to buy.
We should not allow any bookstore to be as big as Amazon.
Amazon's hardball tactics against a publisher show its dangerous power.
Not that Hachette deserves any sympathy. The point is that we need to break Amazon's power.
At least 10% of Amazon's success is due to avoiding the taxes that physical book stores pay.
Amazon's tax avoidance means it sucks money out of your country's economy.
Amazon charges publishers for 20% sales tax in the UK even though the tax it pays is 3%.
UK independent bookstores condemn Amazon for not paying taxes as they do.
Amazon reorganized its EU structure in 2015 so it will pay a little tax on its sales to EU countries, but not much.
Amazon bullied Seattle into retracting a tax increase by threatening to abandon expansion plans there. Seattle caved in, but Amazon has cancelled the plans anyway.
Amazon is not merely an snooping abusive monopolist. It is a cheating snooping abusive monopolist.
Amazon sometimes chooses an expensive vendor by default — when the vendor pays for this preference.
Amazon is creating subsidiaries that act like "third-party" sellers, to compete with the real third-party sellers.
This is one more example of how Amazon cooperates with various other parties so as to get more power, then betrays them. Amazon has done wrong to readers, authors, bookstores, as well as its workers. And now to the companies that accepted it as a nearly-monopolistic market.
Amazon supports Breitbart, the right-wing extremist site, by advertising there.
Amazon in Germany hired "security" guards from a company of Nazi sympathizers to repress foreign workers. Reporters came to cover this, and the guards tried to arrest them and take their cameras.
After a bug in software Amazon's servers used caused Amazon to sell many products for one penny, Amazon takes no responsibility and dumped the loss on the sellers.
Amazon quit ALEC after public pressure in May 2012, but I am sure it still supports the same nasty policies and is waiting for a new tool to achieve them.
A study found that people who read novels on the Amazon Swindle remember less of the the events in the novel.
I think issues like this are less important than the injustice of the Swindle.
Copyright (c) 2011-2019 Richard Stallman
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