Reasons not to use Frontier Airlines

Frontier Airlines has eliminated telephone customer support. The only way to communicate with the airline is through its web site.

I once flew on a Frontier flight, and noted that the staff seemed to have a right ear and a left ear, but no front ear. That cast its name in question. Now it should be called "No-ear Airlines."

I tried looking around that web site. For the most part, the information seemed to be present and navigation worked. But I think that most inquiries and actions depend on nonfree Javascript code, which excludes me from doing them.

They invite people to use a chat system to get in contact with an agent. That might be an acceptable solution, except that that chat system is part of the web site and it seems to depend on Javascript too.

One thing I noticed on the site is that the company is pressuring people to use its cr…app rather than its web site. Surveillance by the web site is limited; surveillance by a cr…app is much more complete.


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